SCMC 2016 Report: ACE Awards winners announced
Published: 15 April, 2016
The BCSC’s ACE Awards celebrate the very best customer service and overall experience in shopping centres. This year – the 10th in the awards’ history – saw 218 individuals from 103 centres enter. Through a meticulous process of mystery shopping they were whittled down to the best of the best.
Centre under 40,000 sq m – the Howgate centre, Falkirk
Centre 40,000 – 80,000 sq m– Crystal Peaks, Sheffield
Centre over 80,000 sq m – Highcross, Leicester
Top ACE Award – the Howgate centre, Falkirk
ACE Star Awards – Kevan Carrick, St Enoch centre; Eileen Dunn, Grafton centre; Mohamed Farook, Festival Place; Nicki Greatrex, Bullring; Stephanie Hardy, Highcross; Craig Longland, Swan centre; Denise Medhurst, Bluewater; David Parfitt, Eastbourne Arndale; Aaron Powell, Alhambra; Richard Robinson, Union Square; Andy Sale, Kingfisher centre; Dawn Smith, Swan centre; Sheila Usher, Brent Cross; Simon Ward, Highcross; Stuart Watson, Howgate; David Wright, the Galleries; Ryan Young, Howgate
ACE Superstar Awards – Janette Calverley, Eastbourne; Rafi Diniz, intu Uxbridge; Michael Kirby, Bluewater; Maxine Mandon Gassman, Bluewater; Helen McIvor, Howgate; Abimbola Oyetunde, West India Quay; Matt Prince, Swan centre; Scott Sibley, Fareham shopping centre.