Westgrove Group awarded integrated services contract at Frenchgate

Published:  29 May, 2014

Frenchgate shopping centre in Doncaster has appointed The Westgrove Group as its soft services partner. 

Westgrove will be responsible for the management, development and training of all 60 front of house employees.

Centre manager Laurie Barton Wright, said: “We are delighted to be able to partner with Westgrove and take forward a contract that will benefit customers, staff on site and centre retailers. With an innovative approach across all disciplines we can ensure the same quality of service throughout from brand new uniforms to up-skilling staff to take on new tasks that might previously have been out of reach.

“It has been a useful opportunity to review the service level across the centre and see how to make it more effective and fit with the needs of the business. Management issues are streamlined with one point of contact and the whole SLA procedure is more consistent.”

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